![]() All these details are why, if you indicate that a message bounced, that we ask you for the full bounce message (not just the error. The name and IP address of the system that gave the error sometimes tells us that the system that's handling the mail isn't the one you'd expect. For instance, if the email address in the bounce doesn't match the email address you sent your message to, they could be forwarding their mail (and there could be a problem with that.) The message you sent could also include headers that indicate the path a message took from you to your correspondent. Other elements can provide information, too. All of these can tell you why your message wasn't delivered to your correspondent. Less frequently, you may also see messages about "User over quota" or "Connection timed out" or "message too big". Nowadays, the most common ones you see are either "User Unknown" (which means the mailbox has been shut down), or an error relating to spam. With this information, a bounce message can actually tell you quite a lot! For starters, it tells you why a message couldn't be delivered. The codes also shed light on the specific problem, which can range from the user having. Bounce codes indicate whether the failure was a soft bounce (meaning a temporary problem) or a hard bounce (meaning a permanent problem).
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